Use of Website
The raworiginstrading.com and raworigins.ca website and related mobile applications (collectively, the “Website”) are owned and operated by Raw Origins Trading Ltd (“Raw Origins” or “we”). By using this Website, you agree to be bound by these Terms of Use and all applicable laws.
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Placing Orders
By placing an order on the Website, you represent that you are at least 18 years old and legally able to enter into contracts. You agree to the accurate placement of orders and timely payment.
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Product Availability
We endeavor to provide up-to-date availability during the ordering process. However, advertised products may be substituted or quantities limited at our discretion.
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Shipping & Delivery
All stated delivery timelines are estimates only. We will make efforts to fulfill orders promptly but cannot guarantee delivery dates. Customers are responsible for all shipping and handling costs unless otherwise noted. Refer to our full Shipping Policy for details.
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Returns & Refunds
Please refer to our Returns and Refunds Policy. We aim to remedy all product issues promptly but only offer refunds at our sole discretion. Customers may be responsible for return shipping costs.
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Payments
We accept wire transfers, ACH transfers, and online debit payments through invoices. All amounts are charged and displayed in USD. Customers are responsible for any additional currency conversion, bank, or transaction fees.
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Product Quality
We guarantee the potency and purity stated for all products. If you believe a product is defective, please contact us. We will require the return of the product for third-party testing before considering replacements or refunds.
 
Privacy Practices
Please refer to our Privacy Policy which explains how we collect, use, and protect private customer information. We will never share data without consent.
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Intellectual Property
Customers may not use Raw Origins trademarks, logos, branding, written content, or product images without express written consent.
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Disclaimer of Warranties
All products are provided “as is” without warranty of any kind. We expressly disclaim warranties of merchantability or fitness for a particular purpose. KRATOM IS NOT AN APPROVED SUBSTANCE BY HEALTH CANADA AND IS NOT INTENDED FOR HUMAN CONSUMPTION IN ANY FORM.
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Limitation of Liability
Raw Origins shall not be liable for any damages from product use. Our maximum liability shall not exceed the purchase price of relevant products plus shipping costs.
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Governing Law
These Terms shall be governed by the laws of British Columbia, Canada. All disputes shall be handled solely through the courts of Vancouver, BC.
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Questions?
Reach out to support@raworiginstrading.com for any questions about these Terms.